Communications Workers of America
Local 4201 - Over 1200 Members - Union Strong
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  • Employee Assault and Prevention Plans
    Posted On: Oct 18, 2019

    Public Law 115-254

    The FAA Reauthorization Act of 2018

    Sec. 551 of the law, Employee Assault and Prevention Plans, requires:

    • “…immediate notification of law enforcement after an incident of verbal or physical assault committed against an air carrier customer service agent.

    • “…ensuring that a passenger involved in a violent incident with a customer service agent of an air carrier is not allowed to move through airport security or board an aircraft until appropriate law enforcement has had an opportunity to assess the incident and take appropriate action.”

    BACKGROUND: In 2001 The Aviation and Transportation Security Act (Public Law 107-71) made threatening or assaulting an airline agent a federal crime, punishable by a prison sentence of up to 10 years & a fine of up to $250,000.

    More recently, The FAA Reauthorization Act of 2018 (Public Law 115-254, enacted October 5, 2018) reinforced the 2001 law and directed airlines to establish specific procedures for handling abusive passengers.  Sec. 551 of the Reauthorization Act requires “the immediate notification of law enforcement after an incident of verbal or physical assault committed against an air carrier customer service agent” and “…ensuring that a passenger involved in a violent incident with a customer service agent of an air carrier is not allowed to move through airport security or board an aircraft until appropriate law enforcement has had an opportunity to assess the incident and take appropriate action.”

    If YOU are the victim of an abusive passenger make sure to notify law enforcement, management and the union RIGHT AWAY.  Get a copy of the police report and of the AA Customer Incident Report that management will fill out documenting what took place.

    QUESTIONS?  Contact a Union Steward or Local 4201 Officer                                                              
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